Customer Service – How to infuriate your customers

A great way to infuriate your customers is to send them form letters that hint that you could answer them, but really you can’t be bothered and that they are just generic “actors” you meet along the way to making lots of money. We only, usually, contact customer service when something goes wrong. It is […]

Oh Canada.

It never ceases to amaze me how Canada, and Canadians, have permitted the corporations and politicians to weight the laws in favour of corporate greed over human requirements.   25 years ago Philip Howard published his great book “The Death of Common Sense: How Law Is Suffocating America“. Reading it at the time I took […]

My Olympic Sport

With surprising frequency, the International Olympic Committee adds new sports to the Olympics. For instance in 1936, at the Berlin Games, Basketball was added. In 1964 – at the Tokyo Olympics – Volleyball joined the list. More recently, tennis and mountain biking were added. And finally, at this summer’s Olympics it will be golf. So, […]