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SmallBiz Software Development

Building Your Own Successful SaaS Business

Software as a Service – SaaS – is THE WAY to go in my opinion. It is the best combination of technical challenge, technical solution and income stream. I have built several SaaS and service businesses – the current one being Zonmaster.com – the best Customer and Review management service for Amazon Sellers (In my opinion!)

In this video I go over the 4 steps you need to follow to get your SaaS business up and running and getting customers.

Interested in starting a SaaS? You can bounce ideas off me if you wish!

Categories
SmallBiz Software Development

Think Frameworks, Not Languages

For whatever reason we find it easy to get distracted by thinking about the programming language, when we should be thinking about the best frameworks written in each language that will give us a boost when it comes to developing solutions.

Categories
Investing SmallBiz Software Development

Stop Think About Investors

Start thinking about customers!

The best source of income is, and has always been, from customers.

Categories
Software Development

What Programming Language?

From my YouTube channel

So many conflicting lists about top programming languages in 2021, I put together a sensible top 10 that is good for finding a JOB writing software. This may be a channel about being a Tech Entrepreneur, but finding a job is a great way to get practical real world experience on someone else’s dime. We talk about programming languages like Java, JavaScript, Python, Swift, and SQL.

I talk about the fundamental difference between types of languages. For example, which one should you use for the frontend or backend or full-stack? Which programming language is the best for database management? Which programming language is the best for data science, machine learning, or general-purpose scripting? Watch to find out!

Any questions? Drop a message!

Categories
SmallBiz

What is a Tech Entrepreneur and ARE YOU ONE???

I am back with a vengeance – talking about my passion: Tech Entrepreneurship

In today’s video I cover the basic questions – what is a Tech Entrepreneur, and are YOU ONE?

What are the traits of a Tech Entrepreneur and what should you know going in? Watch to find out!

🔔 Subscribe for more straight talk about being a tech entrepreneur: https://www.youtube.com/user/philsmy?sub_confirmation=1

Looking for great hosting? I’ve been using DigitalOcean for 7 years and they have never let me down. Amazing. Check them out here https://m.do.co/c/f1c6edf8597f and get $100(!!!) free credits towards the cost of servers.

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SmallBiz

20 Years A Tech Entrepreneur

It’s time to get back on track!

I’m coming up to 20 years as a tech entrepreneur. That means founding or co-founding startups. Some worked, some didn’t. Watch this into to me and subscribe to get new videos where I will go over the entrepreneurs journey and how you can create your own successful business! Be in for the long haul.

Read about my first company – Speirtech – here: https://bwnews.pr/3kiLCk3

Read the Forbes.com article about me here: https://bit.ly/35CdNq1

🔔 Subscribe for more free talk about being a tech entrepreneur: https://www.youtube.com/user/philsmy?sub_confirmation=1

Looking for great hosting? I’ve been using DigitalOcean for 7 years and they have never let me down. Amazing. Check them out here https://m.do.co/c/f1c6edf8597f and get $100(!!!) free credits towards the cost of servers.

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Blogging

Your Mother or Your Life

I have been a ‘Permanent Resident’ (at least that’s what my visa says) of Japan for 7 years. I pay tax here, I pay social security here. This is the only country on earth where I have a home and health care. My business is here.

But in the eyes of the Japanese government, I am suddenly undesirable. My ability to have free movement is restricted. This is because of a new ruling during these times of Covid19 that says that ‘foreigners’ – regardless of whether they are Permanent Resident (PR) Visa holders or not – are not allowed to re-enter Japan if they leave.

At the present time, even by the Japanese government’s own number, there are 200,000(!) foreign PRs stuck outside of Japan. The tales you can easily find online are shocking. Even though they are not allowed re-entry into Japan – where they have jobs, spouses, children, houses – they are legally required to pay social security (which can only be paid from within Japan) or face legal repercussions. Some have inevitably lost their jobs, having been stuck outside of Japan for 4 months now. Some have lost their homes or apartments. 

On the other side, some are also facing deportation from the country they are stuck in. But deportation to where? Japan will not let them in – even though this is their legal home. If these people are put on a plane to Japan, once they land they are refused entry and sent back to….no one knows.

To be clear, these people are not facing a quarantine upon arrival. They face a ban on entry. They are sent back. There are verified stories of foreign spouses arriving in Japan with their Japanese spouse and children and the foreigner not being allowed entry while the wife and children are.

Japanese citizens are free to come and go as they please. They face no legal measures to even make them quarantine upon arrival. In Japan there is no legal basis to control the population, so no lockdowns have ever happened. Yet foreign RESIDENTS are seen as a threat.

It is worth restating that we are not talking about foreign tourists. We are talking about RESIDENTS.

Aside from the personal disruption and devastation, the impacts are being felt economically. If a company has it’s Asian headquarters here invariably they will have foreign workers. If those workers happened to be outside of Japan on April 2nd, when this ban went into place, they cannot return. Because of the uncertainty that this ban his instilled in the business community, foreign companies are starting to leave Japan. Several prominent media and service companies have already started to shift to Hong Kong or Singapore as a more secure (Hong Kong! More secure than Japan!) place to do business.

For me, there is a personal toll: my 88-year-old mother lives alone in Canada. Normally I visit her 3 times a year and spend 6 weeks at a time there, giving her assistance and company. Because of this ban, I cannot go because I do not know if I would EVER be let back into Japan. And I have no health care coverage in Canada, so what happens if I get sick? I cannot be repatriated to Japan, my legal place of residence.

Japan is one of the few countries on earth – and the ONLY G7 country – to have such a ban in place. Not even New Zealand – famous for their measures during Covid19 – stopped Permanent Residents from re-entering.

I would call on the foreign press, and foreign governments, to try to exert some pressure on Japan to change this ruling. At the very least a ban on Japanese tourists should be put in place, as they pose an imminent health risk – they can travel freely, even to high-infection-rate areas – and then arrive in your country. 98% of the population in Japan is Japanese Nationals (one of the highest ratios in the world), yet the other 2% is seen as a threat to disease. If I travel to Canada with my Japanese wife, she would be allowed re-entry to Japan where I would not, despite the fact that we would have been exposed to the same environments while outside Japan.

There is no excuse for what Japan is doing here, this is shameful, disgraceful, and immoral. The only reason that they are banning foreign residents from entering Japan from countries where Japanese nationals are allowed to go is xenophobia. This is a disgusting political maneuver from the Japanese government to show its populations that it’s doing something. There isn’t a rational and scientific reason to do that for the so-called prevention against the virus since the protocol used for the Japanese nationals coming back to Japan could have been EQUALLY applied for the foreign residents.

Countries will have to seriously reconsider the relations they have not only with China but also Japan. Those countries are just not trustable and they operate without any respect for mutual agreements. Japanese residents in Canada are treated fairly and equally, and the least we can ask is reciprocity from Japan. But they are not civilized enough to understand that apparently and always operate for their own benefits when they need to do so violating mutual trust. It’s enough to give them a free pass.

I love living in Japan. I love the Japanese people. But their government sees me as something not worth having (though worth taking money from) and it has ever so slightly soured my feelings towards this country. Hopefully, they will take action soon to not just remove this ban but legally ensure that it doesn’t ever happen again. I call on the nations and media of the world to highlight this situation. 200,000 people would be grateful.

Categories
Uncategorized

Why the death of Anthony Bourdain should mean something to you

The last article I wrote on here was about how the death of Anthony Bourdain should mean nothing to you. In a sense I was wrong.

The article was written as a (perhaps knee-jerk) reaction to all the posts I was reading about how the death of the TV Chef would leave a hole in their life. This, experience tells us, is probably going to be untrue. For a moment you may worry that there will be no new shows of Bourdain’s. Maybe you will binge watch old ones. But someone else will come along to fill your time, if that was what you are worried about.

At the time of his death, I had literally never heard of Bourdain. I don’t live in America. I am not American. I do not watch a lot of American reality TV. But in the weeks and months since his death I’ve read a lot about Bourdain and this article is about why his death should mean something to you.

Bourdain (it seems) was a restless traveler. A troubled person with an immense appetite for life. If his death – and life – are to mean anything it should be not that all of a sudden there is one less TV show in the world but that all of a sudden there is one less explorer. One less person looking to understand the peoples of this earth. One less person not driven to isolate himself but – even against his shy nature – to embrace the world.

I ask of you – what are you doing to honour the death of this man you mourn? Are you getting out of your comfort zone? Seeing more of the world – and not from the deck of a cruise ship? Talking to more peoples of the world – even the ones who you can only communicate to in gestures?

Recently I spent 6 weeks living in a remote Maori village in New Zealand. It was an exchange, of sorts. I was there to spark ideas about using the internet for autonomy and they were there – perhaps unbeknownst to them – to spark my heart and soul back into reality. Away from the myopic focus on my business to a more holistic – and whole – view of what this world can offer me and what little I can to give back to it.

I’d like to think that a small, shot-glass, sized amount of the spirit of Anthony Bourdain has crept into me.

I am grateful he was in the world, not as a maker of TV shows but as an example of living. That he couldn’t take it any more should not be a detterent to those of us left behind.

Categories
Personal

Why the death of Anthony Bourdain should mean nothing to you

This article is in no way a comment on Anthony Bourdain.
I love food and love cooking and love travel. I’d never seen (or even heard of) Anthony Bourdain until an alert came across my phone from the BBC that he was dead. And that apparently he had committed suicide.
I read some things about him and he seems interesting enough and I might go back and read and watch more. And I think it is incredibly sad when someone reaches a level of ‘success’ that he seems to have reached and still feels that life is worth living.
Like with the death of Robin Williams I wonder what the knock-on on effect will be – the whole “if he doesn’t see the point, what about someone like me”?
And that is why I am here to say that the life and death of Anthony Bourdain mean nothing to you. Bourdain had his own life, lived his own way. His level of outward success might inspire you to follow your own path to a level of success, but it should not make you feel that whatever gains you have made have been for nothing because he felt he could not go on, despite his successes. You do not walk in his shoes, suffer his demons, attain his successes. That was all him.
What you can do is more important because it is within your own life. No matter how many awards Bourdain received, you still had to get out of bed in the morning and do whatever you do. No matter how many times Bourdain faltered, it takes nothing away from the accomplishments you’ve had. The times that you’ve shone, be it in a small or a big way.
This is the dirty underbelly of celebrity – when someone raised so high by society is not ripped down but of their own volition ends their life we are left with this void. The whys. This is why you can’t let your self-worth or your happiness depend on the two-dimensional representation of another human being. We might – will – never really know what was going on inside Bourdain’s head. And there is no reason why we should.
You can make your own successes. You can conquer your own demons. You may use others as inspiration but never use them as a measuring stick to decide if your own life measured up.
I have nothing but sympathy for those around Bourdain, his friends, and family – including his girlfriend Asia Argento, whom I met briefly years ago. When someone in your life commits suicide it is a tragedy.
But please, just remember, Bourdain was not in your life.
Categories
SmallBiz

Customer Service – How to infuriate your customers

A great way to infuriate your customers is to send them form letters that hint that you could answer them, but really you can’t be bothered and that they are just generic “actors” you meet along the way to making lots of money.

We only, usually, contact customer service when something goes wrong. It is exactly at this point a company can choose to make you feel like a person or a number.

Imagine that you take your kid to the hospital. They’re sick. The doctors wheel them away and return a few hours later saying, “sorry, your child died”. Horrible, right? Your reaction would probably be to ask “what happened?”.

Imagine the doctor’s reply is something like “in children, there can be various causes of disease or trauma. Some of these diseases, or traumas, may not be able to be resolved. In some cases, the end result of this is that the child dies. We, as doctors, do everything we can to help the child. Just because the child died does not mean there was a problem with the child. Or that in future, if you bring in other children, they will die.”

That doesn’t answer your question, does it? That any human being would think this answers the question is madness.

Yet, this is exactly the kind of customer service I received from Western Union. Yes, people sometimes still have to send money by Western Union to reach remote parts of the world. I tried to do this. I created a transfer online and paid by credit card. Some hours later I received this email

Dear PHILIP SMY,

Money Transfer Control Number [MTCN] is: xxxx

We have received your order, however, we regret we are unable to process your transaction at this time. Unfortunately, your order has not been authorized by Western Union and we are unable to complete your money transfer.

If you feel this action is in error or have further questions as to why your transaction was declined, please contact us by email at customerservice@westernunion.com, by phone at 800 336 4597, or visit a Western Union Agent location.

You can find an Agent location on www.westernunion.ca.

Thank you for using Western Union!

First of all “if you feel this action is in error”…well… no kidding. I asked for a transfer and you said no. Of COURSE I think it’s an error.

Second, my god, I hate when people say something like “Thanks for using Western Union” when in fact it was a complete balls up! “Thanks for visiting the hospital!”

So, of course, I asked for details. That’s when they hit me with the “your child died, but that doesn’t mean anything” response.

Dear Phil Smy

We would like to extend our most sincere apologies for the inconvenience this matter has caused you.

Please be informed that sending money has to go through the verification process. You may have been able to send money before to the same person and location but this does not guarantee that all of your transactions will automatically go through. Please note that every transaction is being reviewed in a case to case basis. It is the system that decides whether the transaction is approved or declined. Moreover, your transaction being declined doesn’t also mean that you are being blocked from using our service. You can try sending the money again but straight approval is not a guarantee.

We understand your concern and frustration, we must mention that after a customer requests a transaction online, the transaction is sent to a risk engine. Based on defined rules, the risk engine automatically declines risky transactions, approves genuine transactions and refers some transactions to our Digital Review Team for manual reviews and customer interviews (if needed) by phone. In some instances, our risk engine cannot make decisions by itself. Your transaction was being under review by our Digital Review Team, unfortunately they determine to cancel it. To protect our customers we have strict security measures in place for online payments. We recommend you to resend the transaction and be aware that a live representative can be calling you shortly to complete the validation process or you can contact us immediately after you sent the money transfer to check the status of the same.

Please do not hesitate to contact us as soon as possible so we further assist you. Your kindly comprehension and patience is highly appreciated.

Our customer care team is dedicated in providing you with assistance you need and can be contacted 24 hours a day, 7 days a week. We can be reached at our toll free number 1-800-325-6000 or email us directly at customercare@westernunion.com.

Sincerely,

Western Union Customer Care

That is a lot of writing to say “we didn’t do it”. There is no “reason” in there. Yes, there are possible reasons. But no reason in my case. I wasn’t asking for a paper I am researching. I want to know about MY CASE.

Also, come on Western Union, can’t you write proper English? “Your kindly comprehension”….what?! And “unfortunately they determine to cancel it.” This was in the past, so, I think you mean “determined”.

This kind of customer service is further proof that companies just don’t get it. Western Union, of all people, should be doing everything humanly possible to keep customers happy. They are a measure of last resort – this is the age of PayPal and cryptocurrency!

Treat your customers like people. Listen to their questions and actually answer them. It’s not rocket science. If you “don’t have the resources” to do this then why do you “have the resources” to take on new customers. Customers are not ATMs, there to give you money. They are people trying to solve a problem by using your services.